Shipping & Returns
|Shipping Type||Expected Delivery||Cost|
Standard Shipping for orders over $99 within continental USA (Excluding oversized water systems)*
|Typically arrive within 5-10 business days||FREE|
|Standard Shipping for orders less than $99 within continental USA||Typically arrive within 5-10 business days||$7.95|
|Standard Shipping for all orders to Alaska, Hawaii, and Canada||Delivery time varies depending on location||Price varies depending on location|
|Express Shipping (Orders ship within 24 business hours)||Arrival within 1-3 business days depending on service selected||Price varies depending on location|
*Exclusions to free shipping offer include the following products: Axeon AT, BT, CT, HT, L1, LP & JT systems, the Vertex PWC 7000, all Flexwave Composite tanks, and all RO Systems International products.
General Shipping Guidelines
- Business days are defined as Monday through Friday and exclude Saturday, Sunday and Holidays.
- All orders are pending until address, payment, price and merchandise availability are verified.
- Express shipping orders will be processed within 24 business hours, pending verification of payment, shipping information and product availability.
- Standard Shipping orders are typically processed within 72 business hours, pending verification of payment,shipping information, and product availability.
- ESPWaterProducts.com does not currently offer deliveries on Saturdays, Sundays or Holidays.
- Order delays due to invalid payment or address information are not the responsibility of ESPWaterProducts.com
- Delivery delays due to inclement weather conditions are not the responsibility of ESPWaterProducts.com or the carrier.
- ESPWaterProducts.com currently only ships within the United States and Canada.
Most items may be returned if new, unused, and unopened in original packaging within 30 days of delivery for a full refund less shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. A RMA number must be obtained from ESPWaterProducts before returning items received incorrect or defective. Please follow the return procedures carefully before returning any item to ensure timely credit or refund.
All returned “commercial” products, including, but not limited to, all water coolers, reverse osmosis membranes rated at >100 gpd, UV systems, and large group emergency water products, are subject to a 20% restocking fee. Point-of-entry reverse osmosis systems are custom based on requests in the individual order and therefore cannot be returned for a refunded.
Refunds are processed within 2-5 business day of returned item delivery to ESPWaterProducts. It may take several more days for bank processing before funds are received.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The above return policy also applies to exchanges. We will apply the payment from the first order, minus original shipping and handling costs, to your second order. You will be responsible for any additional costs for the second order not covered by the credit from the first order. Please note that the original order item(s) must be returned first.
If you prefer, store credit may be issued for the product returned less shipping costs.
If you have questions, please contact us at (877) 377-9876 (Toll Free)
Product warranties vary per item manufacturer. Please contact firstname.lastname@example.org for specific item warranty information.