Return Instructions

Return Policy

Most items may be returned if new, unused, and unopened in original packaging within 30 days of delivery for a full refund less shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. A RMA number must be obtained from ESPWaterProducts before returning items received incorrect or defective.  Please follow the return Instructions carefully before returning any item to ensure timely credit or refund.

If exchanging items, the return item(s) must be received before replacement item(s) are sent.  Shipping charges for exchanged or replaced items will be incurred.

All returned “commercial” products, including, but not limited to, all water coolers,  reverse osmosis membranes rated at >100 gpd, UV systems, and large group emergency water products, are subject to a 20% restocking fee.  Point-of-entry reverse osmosis systems are custom made based on requests in the individual order and therefore cannot be returned for a refunded.

Refunds are processed within 2-5 business day of returned item delivery to ESPWaterProducts.  It may take several more days for bank processing before funds are received.

 

Return Instructions

ORDERED WRONG ITEM or NO LONGER NEED ITEM - If you ordered the wrong item or no longer need an item you ordered, you may return or exchange the item if it is new, unused, and unopened in original packaging within 30 days of delivery for a full refund or store credit. Return shipping costs are the responsibility of the customer.  To initiate a return or exchange follow the instructions below:

Customers With Accounts:

  1. Login to your account.
  2. View the order using the "Complete Orders" link under the My Account menu.
  3. Click the Return Item(s) button.
  4. Fill out the required information and submit your return.
  5. You will receive email notifications, detailed return instructions, and status updates.

Customers Without Accounts:

  1. Please contact ESP Water Products at (877) 377-9876 to initiate a return.
  2. You will receive email notifications, detailed return instructions, and status updates.

 

RECEIVED WRONG ITEM or PROBLEM WITH ITEM - If you received the wrong item or there is a problem with your item, please contact ESP Customer Support within 30 days of delivery at (877) 377-9876 to obtain return authorization and return instructions.

 

RETURN ADDRESS - Send all returning items properly packaged to:

ESP Water Products

Returns RMA#(your order number)

1510 Randolph St, Ste. 503

Carrollton, TX 75006

 

QUESTIONS

E-mail: customersupport@espwaterproducts.com

Phone: (877) 377-9876